Frequently Asked Questions

When will my Joan of Artware order ship?

Every piece in our collection is handmade upon order placement. Please allow 2 business days prior to your shipment. 

Can my Joan of Artware design get wet?

No, please avoid all contact with water.

How do I work the magnetic clasp and what are its benefits?

Please see video clip in the Footer section for a demonstration on how to work our clasps. Joan of Artware magnetic clasps are of the highest quality and ultra-strong for added security. Unlike toggle, lobster and other clasps, our magnetic clasps make it extremely easy to put on and take off our designs.

What size bracelet should I order?

Measure your wrist with a flexible tape measure just above your wrist bone (towards your elbow). You can also use a piece of ribbon or string with a ruler. Select a bracelet size that is approximately 1/4 to 1/2 inch larger than your wrist size, depending on the bracelet style. 

How do I clean my jewelry?

The metals in Joan of Artware designs are silver-plated with 99% sterling silver. All metals are lead and nickel free. The silver will patina with age, which is a normal reaction to skin, air, lotions, and perfumes. 

Silver polish works well on our designs.

Do you accept returns or exchanges?

Our goal is that you are 100% happy with your purchase.

We offer free shipping. Returns accepted within 30 days of purchase as long as there are no signs of wear - we want you to be 100% happy with your jewelry! To initiate a return, please contact us at joanartware@gmail.com. Once approved, we will issue you a prepaid mailing label, which will be deducted from the original form of payment. Because all Joan of Artware pieces are handmade upon order placement, please allow 2 business days prior to orders being shipped.