We offer free shipping. Returns accepted within 30 days of purchase as long as there are no signs of wear - we want you to be 100% happy with your jewelry! To initiate a return, please contact us at firstname.lastname@example.org. Once approved, we will issue you a prepaid mailing label, which will be deducted from the original form of payment. Because all Joan of Artware pieces are handmade upon order placement, please allow 2 business days prior to orders being shipped.